FAQ

Issues Related to Membership Payment
  • How is the billing calculated?
  • What are the VIP plans?
  • What are COINS film?
  • Can I watch COINS films by purchasing VIP?
  • Is it free to watch the video or do I have to pay?
Account Related Issues
  • What should I do if I forget my password?
  • I need to change my password, what should I do?
  • How do I check my VIP expiry date?
  • Unable to log in
Exception Related Issues
  • How to report problems with videos, subtitles, and sounds?
  • Video cannot be played
  • Unable to rule out, further assistance is needed