FAQ
Issues Related to Membership Payment
- How is the billing calculated?
- What are the VIP plans?
- What are COINS film?
- Can I watch COINS films by purchasing VIP?
- Is it free to watch the video or do I have to pay?
Account Related Issues
- What should I do if I forget my password?
- I need to change my password, what should I do?
- How do I check my VIP expiry date?
- Unable to log in
Exception Related Issues
- How to report problems with videos, subtitles, and sounds?
- Video cannot be played
- Unable to rule out, further assistance is needed
